Terms of service

Terms of Service

Welcome to Pre-Owned Phones. These Terms of Service govern your use of our website and the purchase of our products. By accessing our site and placing an order, you agree to be bound by the following terms and conditions.

1. General Information

This website is operated by Pre-Owned Phones. Throughout the site, the terms “we,” “us,” and “our” refer to Pre-Owned Phones. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service. Please read them carefully before making any purchase.

2. Products

  • Pre-Owned Condition: We specialize in selling high-quality pre-owned phones. All phones undergo inspection and testing to ensure they meet our standards for functionality and appearance. However, since these are pre-owned devices, some cosmetic imperfections may be present.
  • Device Grading: Phones are graded based on their condition (e.g., “Good”, “Better”, “Best”). The condition and any visible wear will be clearly outlined in the product description.
  • Product Availability: Products are subject to availability. We reserve the right to limit the quantity of any product we offer or to discontinue a product at any time without notice.

3. Orders & Payment

  • Order Acceptance: All orders are subject to acceptance by Pre-Owned Phones. We reserve the right to refuse or cancel any order for any reason, including inaccuracies in product pricing or availability.
  • Payment Terms: Payment must be made in full at the time of purchase. We accept major credit cards, and other online payment methods as indicated at checkout.
  • Pricing: All prices listed on the website are in South African Rands and are subject to change without notice. In the event of a pricing error, we will notify you before processing your order.
  • You warrant that you are fully authorised to use the credit card supplied for purposes of paying the products. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website.

4. Shipping & Delivery

  • Shipping: Please review our Shipping & Delivery Policy for detailed information on shipping options, costs, and delivery times.
  • Delivery Issues: We are not responsible for delays caused by third-party shipping carriers, but we will work with you to resolve any shipping issues promptly.

5. Returns & Refunds

  • Return Policy: If you are not satisfied with your purchase, you may return the item within 7 (seven) days of receipt, provided the product is in its original condition. Please refer to our Returns & Refund Policy for more details.
  • Refund Process: Refunds will be processed within 7 (seven) days of receiving the returned item. Refunds will be issued to the original payment method.

6. Warranty

  • Limited Warranty: We offer a limited warranty of 12 (twelve) months on all pre-owned phones, covering functionality issues not related to physical damage, liquid damage, or unauthorized repairs.
  • Warranty Claims: To make a warranty claim, please contact us at support@preownedphones.co.za with your order details and a description of the issue.

7. User Responsibilities

  • Account Information: You are responsible for ensuring that the information you provide, including your shipping address and payment details, is accurate and up to date.
  • Prohibited Use: You agree not to use our site or services for any illegal or unauthorized purpose or to violate any laws in your jurisdiction.

8. Limitation of Liability

  • Pre-Owned Phones shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability in any circumstance shall not exceed the amount paid for the product.
  • The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.
  • Whilst Pre-owned Phones takes reasonable measures to ensure that the content of the Website is accurate and complete, Pre-owned Phones makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website.
  • In addition to the disclaimers contained elsewhere in these Terms and Conditions, Pre-owned Phones also makes no warranty or representation, whether express or implied, that the information or files available on the Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software. Pre-owned Phones thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in in connection with your access to or use of the Website.

9. Intellectual Property

All content on this site, including text, images, and logos, is the intellectual property of Pre-Owned Phones. You may not reproduce, distribute, or otherwise use any of the content without our express permission.

10. Changes to Terms of Service

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting on the website. Continued use of the website after any changes constitutes your acceptance of the new terms.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law principles.

12. Contact Information

For any questions or concerns regarding these Terms of Service, please contact us at support@preownedphones.co.za.