Refund policy
Refund Policy
At Pre-Owned Phones, we want you to be completely satisfied with your purchase. If you're not happy with your pre-owned phone for any reason, we offer a hassle-free refund policy. Please read below for full details on how to request a refund.
Returns
- Eligibility: To be eligible for a return, the phone must be in the same condition that you received it, with no additional damage. It must also be returned in its original packaging with all accessories (if included).
- Return Period: You have [7-seven] days from the date of delivery to request a return and refund.
- How to Initiate a Return: To start a return, contact us at support@preownedphones.co.za with your order number and reason for the return. Our team will guide you through the return process and provide you with the return shipping address.
Return Shipping
- Customer Responsibility: Unless the return is due to a defect or error on our part, you will be responsible for covering the shipping costs to return the phone.
- Shipping Label: If you’re returning a phone due to a defect or incorrect item, we will provide a prepaid return shipping label.
- Tracking: For your protection, we recommend using a trackable shipping service when returning a phone, as we cannot guarantee that we will receive your returned item without proof of delivery.
Refunds
- Processing Time: Once we receive and inspect your returned phone, we will notify you via email regarding the status of your refund. If approved, your refund will be processed within [7-seven] business days, and the credit will automatically be applied to your original payment method.
- Partial Refunds: If the phone is returned in a condition different from what was sent (e.g., signs of use, missing accessories), we may deduct a restocking fee of 10% from your refund.
Non-Refundable Items
Certain types of products cannot be returned or refunded:
- Items marked as "Final Sale"
- Phones damaged due to improper handling or physical damage after delivery
- Software or downloadable content
Exchanges
If you received a defective or damaged item, we will gladly replace it. Contact us at support@preownedphones.co.za to initiate an exchange.
Late or Missing Refunds
- If you haven’t received a refund yet, please check your bank account and contact your credit card company first, as it may take some time before the refund is officially posted.
- If you’ve done this and still have not received your refund, please contact us at support@preownedphones.co.za.
Contact Us
If you have any questions about our refund policy or need assistance with your return, please don’t hesitate to reach out. We’re here to help!
